Refund and Returns Policy for Radiant Glowr
Effective Date: October 11, 2024
At Radiant Glowr, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your jewelry, we are here to help. This Refund and Returns Policy outlines the process for returning items and obtaining refunds.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Condition: The jewelry must be in its original condition, unworn, and free of any damage or alterations.
- Packaging: The item must be returned in its original packaging, including any tags, boxes, and accessories that came with it.
- Time Frame: Returns must be initiated within 30 days from the date of purchase.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@radiantglowr or call us at 985-358-3013 to request a return authorization. Please include your order number and the reason for the return.
- Receive Instructions: Once your return is approved, we will provide you with instructions on how to return the item, including the return shipping address.
- Ship the Item: Carefully package the item and ship it to the address provided. We recommend using a trackable shipping service to ensure the item is returned safely.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe (usually 5-10 business days).
Exceptions
Some items may not be eligible for return, including:
- Customized or bespoke jewelry pieces that were made specifically for you.
- Sale items or items marked as non-returnable.
Exchanges
If you would like to exchange your item for a different size, color, or style, please initiate a return as outlined above and place a new order for the desired item. We do not hold items for exchanges, so we recommend placing a new order as soon as possible.
Shipping Costs
The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
- Email: info@radiantglowr
- Phone: 985-358-3013
- Address: 318 Bassel Street, Kenner, Louisiana, United States
